Shipping and Tracking
At Deer Technology Co., Ltd., we are committed to delivering your furniture to you in a timely and efficient manner. Our shipping and tracking services are designed to provide you with peace of mind and confidence in the delivery process.
Shipping Policy
Delivery Times:
- We strive to provide accurate delivery estimates at the time of checkout. Delivery times may vary based on your location and the availability of the items you have ordered.
Shipping Methods:
- We offer a variety of shipping methods to suit your needs, including standard, expedited, and freight shipping options for larger items.
Free Shipping:
- We provide free shipping on orders that meet a certain threshold. Check our website for details on free shipping offers.
International Shipping:
- We ship globally and have experience handling international logistics. Additional shipping costs and customs duties may apply.
Tracking Your Order
Order Confirmation:
- Once your order is placed, you will receive an order confirmation email with your order details.
Tracking Information:
- When your order is shipped, you will receive a shipping confirmation email containing the tracking number and a link to track your package in real-time.
Carrier Partners:
- We work with reputable carrier partners to ensure the safe and efficient delivery of your furniture.
Frequently Asked Questions
Q: How will I know when my order has been shipped?
A: You will receive a shipping confirmation email with the tracking number and a link to track your package.
Q: Can I track my order in real-time?
A: Yes, with the tracking number provided, you can track your package in real-time through the carrier’s website or tracking system.
Q: What if I miss the delivery?
A: If you miss the delivery attempt, the carrier will leave a notice with instructions on how to reschedule or pick up your package.
Q: Can I change the delivery address after the order has been placed?
A: Changes to the delivery address may be possible only if the order has not yet entered the shipping process. Please contact us promptly if you need to update your address.
Q: What should I do if the package appears damaged?
A: If your package appears damaged, please note the damage when signing for the delivery and contact our customer service immediately.
Contact Us
For any inquiries regarding shipping and tracking, please reach out to our customer service team at [email protected]. We are here to assist you with all your shipping needs.
