At Deer Technology Co., Ltd., we are dedicated to your satisfaction and understand that returns may sometimes be necessary. Our return policy is designed for ease and clarity.
No-Reason Return for Major Quality Issues:
- If your product has significant quality issues, you are entitled to a no-reason return. We want to ensure your experience with us is nothing short of excellent.
Condition Requirements for Returns:
- Returned items must be in new condition, which includes:
- The furniture in its original state, unused and undamaged.
- All original packaging materials, such as boxes, bags, and protective wrappings intact.
- All accessories, hardware, manuals, and other items that accompanied the purchase.
- All tags and labels must remain attached. The product should not be altered in any way.
- A reasonable inspection or trial to assess the product’s quality or function is permitted. However, any use beyond this, which diminishes the product’s value, is not considered a reasonable trial.
Return and Exchange Shipping Costs:
- Shipping costs for returns and exchanges are handled as follows:
- For eligible returns, you only cover the return shipping fee.
- If the product is not eligible for a return or if you only partially return the product and do not meet our policy conditions, you will be responsible for all shipping costs.
Initiating a Return:
- To initiate the return process, please contact our customer service by emailing [email protected]. Provide your order details and the reason for the return. Our team will guide you through the necessary steps and provide a Return Merchandise Authorization (RMA) number, which is essential for processing your return.
Return Shipping:
- Upon receiving your RMA number, we will email you a return shipping label. Attach this label to your package and drop it off at the specified carrier location.
Refund Processing:
- After we receive and inspect the returned item, we will process your refund. Please allow a few business days for the refund to post back to your original payment method.
Exchanges:
- If you prefer an exchange over a return, please specify this when you contact our customer service. We will assist you in selecting a suitable replacement item.
Timeframe:
- Our return window is 30 days from the delivery date. It is important to initiate the return within this timeframe to ensure a hassle-free refund or exchange.
Final Notes:
- Items that do not comply with our return policy will be returned to you at your expense.
- Custom-made or personalized items are typically non-returnable due to their unique specifications.
We are committed to providing you with the best possible service. If you have any questions or need further assistance with returns or exchanges, please do not hesitate to reach out to us at [email protected].
