Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
If the items you ordered are in stock in the USA, you can expect to receive them in about 5 days. If they are not in stock in the USA, it will take approximately 4 weeks to receive your order.
To place an order, browse our catalog, select your desired items, and add them to your cart. Proceed to checkout, where you can review your selections and enter your shipping and payment details.
We provide various shipping options to suit your preferences, including standard, expedited, and international shipping. The choice of shipping method will affect both the delivery time and cost.
Yes, once your order has shipped, you will receive a tracking number to monitor the progress of your shipment.
We have a customer-friendly return policy. If you are not satisfied with your purchase, you can return the item within a specified timeframe, subject to our return conditions.
For international orders, customers may be responsible for customs duties and taxes, which are determined by the destination country and are not included in the product price or shipping cost.
You will receive a confirmation email once your order has been processed, detailing the order and the subsequent shipping steps.
- While we prefer online orders for efficiency, you can also contact our customer service team to place an order by phone or email.
We offer free shipping on orders exceeding a certain amount or as part of special promotions. Please visit our website for the latest offers and free shipping criteria.
If you need to swap an item
Returns and Exchanges
If you wish to change or cancel your order, please contact us promptly. We will attempt to accommodate your request, provided the order has not yet been processed or shipped.
If you wish to return or exchange an item, please contact our customer service team within the specified return window. Provide your order number and the reason for the return or exchange.
The item must be in its original condition, unused, with all original tags and packaging intact. Some items may incur a restocking fee.
Follow the return instructions provided by our team, which may include using a printed return label and dropping off the package at a designated location.
For exchanges, we will ship out the replacement item to you once it’s available. For returns, refunds will be issued to your original payment method.
You may be asked to pay any difference in price if you’re swapping an item for a different one.
Allow a certain number of days for the return to be processed and the exchange to be shipped out.
Keep in touch with our customer service for updates and status information.